Dear Heloise: I work for a regional transit agency as a supervisor. Our agency also serves as the ticket agent for a national bus line. We are experiencing a problem in our terminal where local and long-distance travelers wait for buses.

Passengers seem to have some expectation that they can plug cell phones and laptops in wherever they choose without asking permission. This has included unplugging maintenance equipment, vending machines, etc. The passengers stretch their cords across the lobby and create safety hazards.

Additionally, cell phones have been taken by ot...

Log-In to view full story or view our Registration Guide.