Dear Heloise: Speaking as someone whose been in business for over 57 years, I have a suggestion if you have a problem with the product or service you received from a small business.
First of all, don't take it out on the person who answers the phone. Calmly ask for the manager or owner. If it's a problem with the product, remember the store didn't manufacture it. Say something like, "I realize it's not your fault, but "
If it is a problem with the service or installation, say something like, "I'm sure you didn't mean to, however " Remember, you can catch more flies with honey than vinegar. The nicer you are, the more likely your problem will be resolved to everyone's satisfaction. - Sally Rice
Sally, this advice is spot-on. Have all of your information at hand - bills, receipts or emails - about the problem you are having. Discuss the issue calmly to work it out and get the result you want. - Heloise
Hairspray Stuck On Curling Iron?
Dear Readers: If you use a curling iron, it's likely that hairspray will accumulate on it. Here's how to remove that sticky spray. First, after using the curling iron, unplug it and allow it to cool. Then use one of these two ways to get the spray off:
1. Pour a couple of drops of rubbing alcohol on an old washcloth or terry-cloth towel. Wipe over the surface of the iron. Then clean off with a water-dampened cloth.
2. Make a paste of equal parts baking soda and water. Rub this mixture over the surface and wipe off with a slightly wet cloth. - Heloise
King Features Syndicate